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Sales and Customer Insight

Having the right insight on the customer base , Insurance companies cannot only have a right mix of Insurance risk coverage and proper underwriting, also they can ensure an effective marketing and quality business. iCAST Performance Management solution on Sales and Customer insight ensures that Organizations get best insights into the markets and customers empowering them to have the competitive edge in the market.

  • Boost your performance in Sales area by having a deeper insight into your customer segments.

  • Increase your spread in profitable areas with better customer spread

  • Improve your Pipeline to sales conversions

  • Increase the Profitability

  • Control the lapse and Attrition

  • Identify and Capitalize the Cross sell and Up sell Opportunities
  • Have better Underwriting practices.

Claims Analytics and Performance Management

The Organizations see a major outgo in the Claims . Having claims traceable with every factor - loss event that initiated it, the insured & his earlier claim patterns, the geography, channel, product specifications etc.,. not only gives a clarity on payments outgo , but also a clear indication of anomalies that are to be checked and address. Thus it enables a huge cost saving for the Organizations together with the quick turnaround time to settle the claims , thus enabling a very effective sustenance in the markets with a good trust factor.

Have a deeper insight into the Claims, the pattern, contributing factors etc.,. and manage the Claim handling process and claim outgo very effectively

  • Be able to understand and handle the reserve operations better

  • Understand the claim settlement process, turnaround time and other claim measures together with the patterns

  • with IBNR measurements & Claim pattern mapping, manage your reserves very effectively.


Health Plan Analytics and Performance Management

Having a right health profile on the insured is very important for the Organizations to have a clear picture on the risk they carry . Also this enables the Organizations to understand how effectively they will have to distribute the risks. A proper understanding on the coverage pattern not only enable the Organizations to operate profitably, but also ensures that they touch the right lives and benefit them. iCAST enables the Organizations to have not only a complete tracking of the risk profile, also provide a complete interlinking with the sales pattern, geography , product specifications and claim patterns . Thus the organizations are empowered to get right decisions on a really complex market scenarios.

Manage the Policy product lines with the right coverage rules tracked by efficient underwriting.

  • Be able to target the right market segments.

  • Get a better control over the disease profiles and the occurrence of Claims.

  • Be able to map the disease profiles, customer segmentation, the Claim reporting pattern, Claim settlement and reserves end to end.

  • Be able to map and understand the Claims tagged with network & non-network hospitals, treatments given, costs thereof with the trends & patterns.

  • Be able to control the fraudulent claims.

IBNR with Claim Analytics

Insurance companies need to submit reports to the regulators which demand extreme care and clarity on the numbers provided. Right data gives the right model and the correct outcome. Be it IBNR or FSR reports, they are not only meant for the regulator, they also serve a very important purpose towards the top management for understanding the company's position.

Authentic data together with scalability alone ensure that companies are able to get the right information. Along with the submission of the authentic information to the regulator, a complete traceability of the number given, through multiple dimensions and pre-cursors of the number outcome ensure that Organization is able to have numbers that are 100% dependable.

Understanding the IBNR reserve, Claims Outstanding, Payments, Claims Closed, Claims Opened etc.,. together with the pattern of the same with Period, Geography, Product, Segmentation and the trends there of ensure that the numbers are understood well with the right semantics and the behavioral pattern. This forms the basis of the sound Actuarial models, which stays closer to the realities.

TBe it creating a proper model for claim reserve and also towards the profitable operations companies need to have a clear understanding of their operations and their data reflects it. Credibility of the data & information decide the credibility of the models and the tests. Even there is a subjective aspect of a scenario, still it has to be backed up by Objectivity, a logic and meaning behind the aspects.

There is a huge data in the Organizations and the Golden copy of the data with complete traceability help the Organizations to understand their risk and position very effectively.

iCAST enables you for everything. We give you a trusted data semantically linked up with all the dimensions and completely traceable. The matured process driven approach ensures that the data elements are linked up with all needed processes and the dimensions there of, thus ensuring that there is complete validity and the data is free of discrepancies with any level of tallying in multiple dimensions. And the data insights coupled with the powerful analysis ensure that there is a complete tracking starting from the strategies, scorecards, metrics, their linkups with the targets & benchmarks, trends of the performance in scorecards, detailed dimensional analysis of the cause and patterns for the business outcomes with dimensional analysis and self service analysis on models. These ensure that the domain models that are built remain 100% trustable, backed up with clear visibility and traceability on every atom of data that contributes to the model. Powerful event driven alerts enable the alerting for any discrepancies or problems in operational level . These enabled with a powerful collaboration ensure that there is 100% manageability and control - a actionable intelligence available along with the regulatory reporting needs. This ensure that the solution does not end with the reporting or data level, but remains as a full solution that ensure complete management in the areas related to the Key measures of the regulatory filing.

Now ,empower yourself, for a highly efficient and correct regulatory filings together with a actionable management, the key criteria thereof. Get closer to realities of business with powerful models and be able to address the un-certainties' and risk. Use the product - tag your years of data with the process, goals, dimensions, business rules etc.,. - have your entire data tell you the complete story of itself, become the Golden copy that is a trustworthy companion for your decision making, performance management and risk mitigation needs.

Anomaly Detection

Organizations base their decisions on their information which in-turn needs to be backed up by data that are "Right " in all ways and by all dimensions.

There are times when Insurance companies start facing issues when the claims start becoming too much a burden on the reserve created. And in cases of prevalent and non detectable frauds, claims paid out do not really serve the purpose, rather they serve the wrong people and wrong reasons. Also the professional mistakes during policy servicing may cost the companies high at a later stage. Hence it becomes very important to have a proper understanding of the patterns of business which benefit the companies to proactively control the wrong practices which will cost the companies very heavily.

Even though Insurance companies ensure that they have a highly audited environment for reducing the frauds in Insurance claims and matured approaches for policy servicing, it does not become fully sufficient. They always need to have a right integration and quality proliferation of their data together with the right semantics and matured approaches towards understanding the patterns as well as right predictions.

With Industry veterans and the solution designed by Industry experts towards the right understanding of the data, the patterns along with the semantics and sophisticated statistical modeling, iCAST ensures that the anomalies in the processes are detected.

Not only are the anomalies could be detected at the policy issuance, policy servicing or at claims level, iCAST ensures that it is very well understood and detected at the multiple process areas as underwriting, receivable management etc.,. By a integrated view of the process across the multiple domain areas, all broken up till the individual micro activity level & tagged to the respective goals, iCAST ensures that not only the anomalies are detected, but also their cause and effects are mapped appropriately traceable to every possible point preceding and after so that it becomes very effective towards tracing the anomalies and getting to the right patterns.

This solution provided with the Industry veterans ensure that the Organizations benefit with the maximum returns for the dollars spent and enable that the Organizations benefit the maximum in terms of managing the processes very effectively in the right direction along with their targets and benchmarks.

Risk mitigations and profitability gained by this gives enormous vision to the Organizations and enable them to get the best results.

Branch Performance Management

Individual Offices have their Performance goals which are linked with the offices up in the hierarchy. This is linked up with the over-all goal in the Organizations. Performance management in Organizations need a complete mapping from top to bottom in the Organization hierarchy with unified goals. And it also needs a unified information that forms the basis of the intelligence of managing the outcomes. iCAST empowers the Organizations to get the Branch Performance Management in the true form.

The solution enables that the Organizations to get the right insight perfectly together with a clear mapping with the overall goals , performance bench marks and targets. This can be analyzed by the multiple dimensions that enable to understand the causers, causer patterns and the ways to address the same. All these are tagged semantically proper in a unified and standardized information source that forms the basis of the entire performance insight and analysis on a data that is ensured for its Quality towards critical decision making needs.

The solution gives in-depth insights into multiple areas that are the Key Result Areas for the Branch Performance- be it Sales & Marketing, Customer Relationship Management, Cost Reduction or Operational Excellence. The solution offers more than advanced analytics by having the capabilities to deliver the pro-active actionable intelligence driven by its framework of powerful event driven alert infrastructure. With the capability of the process driven BI, the solution offers the real Performance Management Solution , the benefits are tangible and realizable.

Given the complexity of multiple offices with multiple hierarchies, dynamically changing business landscape and higher performance expectations, we offer the right solution that enable the Organizations to achieve their goals with ease , without backtracking at any step.

Empower yourself with the technology from leaders proving you the real decision support which ensures that the story of the data is understood through the flow so that there is a correct and semantic understanding of the data as well as the scenarios without any data interpretations at multiple levels differently.

Regulatory and compliance Reporting

Globalization and economic scenarios have made the need for better understanding of the complicated risk environment. To have a sound, stable and a integrated financial system , Organizations need elaborate and meticulous view of the pulse of the financial system through various dimensions . Together with this, Organizations want to have a risk protection mechanism. This all advocates the need of reports and information that comply to SOX, BASEL II/III, IFRS-GL/IAS, MiFID, XBRL etc.,. The journey of the Organizations into adopting the technology for all these pose a lot of challenges as well.

With very matured and state of art technology powered by very sophisticated and stable engines, iCAST ensures that the Organizations can get the most appropriate information from the correct data linked properly with all semantic nodes of information which in-turn is traceable till the lowest node of information/data. iCAST ensures that none of the information or data taken for the regulatory needs are compromised for quality or is on a silo of information, capable of taking a fuzzy meaning. And based on technology and practices that are very efficient and innovative, the reports are highly consistent and traceable with any information in any dimension across.

  • Get your Finance pulse monitored effectively

  • Be a innovator in your business

  • Be ahead in competitions

Health Informatics

iCAST Digital Health platform touches the life of patients in various areas as Electronic Health Records , Digital Pathology and Digital Radiology with very efficient image transmissions, Quality health care, workflow for collaborative working.

A right interlinking of process , technology and intelligence ensures iCAST offers the best on the areas of digital pathology and digital radiology where the health care is made reachable to the masses. With the powerful and reliable technology , iCAST digital health platform provides a reliable and quality companion for the Physicians as well as laboratories towards getting the expertise to reach the patient and enable his cure.

Do take our service to help the mankind.

Digital Radiology:

The diagnostic processes are made very effective if technology could help reaching out the scan/ images or consultative opinions to experts across the globe. This would help the people to get very effective medical care .Instant and on-demand access to emergency and diagnostic DICOM images from any location does saves lives.

Making a diagnostic scans available to the physicians on demand with workflow abilities enable consultations and collaborations enabling them to best address the patient care. With our image accessing and collaboration platform , with practically unlimited scalability for the intra- and inter- hospital networking , the diagnosis becomes simple and easy for the physicians . The wait time for the patients are greatly reduced and they are able to get the best medical support from where ever they are. Also the intelligence platform with the system ensures that there is not only an understanding on the patterns , but also on the complete traceability on the right details on the person tagged to a EHR system that enables intelligent and proactive diagnostic practices.

iCAST Digital Health platform does provide a foundation for a very effective cure from experts in the field touching the lives of people , where ever they are.

Digital Pathology:

Technology influences and help advancements in medicine and Health care. Information technology aid in evolving new knowledge and discoveries. These, in turn, change the way in which health care is practiced. Technology not only influence the practice within the various medical specialties, but they also enable different domain specialists to interact with each other. The latter cannot be more obvious than in supporting clinical services such as radiology and pathology.

With iCAST digital Pathology platform , the quality data of the patients are available for specialists across the globe with proper image quality and complete traceability of the details on the patient records for efficient treatment. The workflow and collaborations enable joint analysis, interdisciplinary approach to understanding of the scenarios and this together with the right access control and tagging enables the security of the records as well. iCAST ensures a superior quality of service gathered from real experts in the areas . The intelligence layer from the product enables the patients to get right advice and reminders as well so that the technology assists the full cure.

Technology deployed at the service of humanity is the real benefit what humans can get from technology . iCAST Healthcare platforms strive to provide the best.

Know More

iCAST ensures that there is a complete traceability, semantic interlinking, real intelligence on right data, standardization on the data or information for Global competitiveness . thus empowering the Organizations for a Real Decision making .